Refund Policy

Effective Date: October 1, 2026 | Last Updated: October 1, 2026

This Refund Policy explains how cancellations and refunds work for the WarleyHub Service operated by Ascend Leads, LLC ("Company," "we," "us," or "our"). It forms part of our Terms of Service and End User License Agreement.

1. What this policy covers

This policy covers the subscription fees an Agency pays us for the WarleyHub Service. It does notcover payments between an Agency and its own clients — see section 5.

2. Subscription fees

Once paid plans begin, a subscription is billed in advance on a monthly or annual basis, as selected, and renews automatically unless cancelled before the end of the current billing period. Subscription fees are generally non-refundable. However, we may provide refunds or credits at our sole discretion.

3. Early access

WarleyHub is in an early-access period. During it, every feature is available at no cost and we don't collect payment details, so there is nothing to refund. Before paid plans begin, we'll tell you by email at least 30 days in advance. You are only charged if you choose a paid plan.

4. Cancelling your subscription

• You may cancel at any time through your account settings or by contacting us.
• When you cancel, your subscription does not renew. You keep access until the end of the billing period you have already paid for, and you are not charged again.
• Cancelling does not entitle you to a refund of fees already paid, including for the unused part of the current billing period.

5. Payments between an Agency and its clients

Invoices an Agency sends its own clients through the Service, and the payments made on them, arebetween that Agency and its client. Ascend Leads, LLC is not a party to those transactions. If you paid an Agency through WarleyHub and want a refund, contact that Agency directly; it decides whether to refund you.

Agencies can issue full or partial refunds of client card payments processed through the Service's Stripe integration from within the Service. When an Agency does, the platform fee on that payment is returned in proportion to the amount refunded.

6. Requests not covered above

For any refund question this policy does not answer, email us at support@warleyhub.com. Requests are reviewed case by case.

7. Contact